Housing Support Worker


Permanent, full time post (37.5 hours per week)
Location 1x Watford and 3x Hatfield, Hertfordshire
Salary £24,472

Emerging Futures greatest resource is its people, so we also offer our employees generous annual leave, pension, and other benefits.

Emerging Futures are looking to recruit a passionate and dedicated Housing Support Worker to join our growing team.

You will be providing housing and recovery support to people who have a history of substance and/or alcohol issues engaging with CGL – Spectrum Substance Misuse Service and who are experiencing accommodation problems. Working within a Psychologically Informed Environment you will be responsible for identifying individuals appropriate for recovery housing locally and managing the referral and assessment pathway.

For residents residing in Emerging Futures community recovery housing, you will provide case coordination and risk management and provide both opportunistic and structured interventions.

You will work closely with CGL Spectrum, local Emerging Futures recovery housing provision, partner organisations, housing, welfare and education and training providers to develop integrated, recovery infrastructures that engage, support, and navigate individuals from the vulnerability of addiction to established wellbeing and meaningful activity in the community.

This job is for you if…

  • You are someone who is committed to our passion statement and shares in our belief in the inherent capacity and potential of all individuals, and that empowering individuals to support each other leads to positive change; not only for themselves, but also for their communities.
  • You are passionate about recovery and an advocate of asset-based, collaborative working practices from first point of contact, with a long-term vision to create hubs for sustained community development.
  • You are fun, approachable, energetic, confident, warm, empathetic, ambitious, flexible, resilient, discreet, organised and professional.
  • You are able to demonstrate that your personal ethos and work ethic mirrors the values of EF.

What you will be doing

  • Managing the referral and assessment pathway between referral partner and Emerging Futures community recovery housing
  • Providing tenancy sustainment support to reduce the likelihood of eviction and homelessness.
  • Case Coordination of residents including assessment, recovery & life planning, keywork and support planning.
  • Collecting, recording and banking of rent and other incomes received by tenants.
  • Liaising with colleagues from the Local Authority Housing Benefit department regarding tenants claims
  • Providing a range of structured and opportunistic psychosocial interventions to prevent relapse or promote sustained and improved wellbeing.

 Some of the skills, knowledge and experience you will have

  • Housing management experience or experience of working in a residential setting with those with a history of substance misuse
  • An understanding and knowledge of the harmful effects associated with drug and alcohol misuse and offending in relation to health, social welfare, housing, employability, and personal relationships.
  • Ability to establish rapport with people and encourage them to make changes in their life.
  • Knowledge of the benefit system and applying for benefits in a keyworker role.
  • An understanding/awareness of current national policies on housing, substance use and community development and the strategies that influence the priorities of recovery services.

How to apply

Please find attached job description and person specification. If you are interested in applying for this new and exciting role within Emerging Futures, please send your Application Form or CV along with a covering letter detailing why you are suitable for the role to Claudia Turco – Housing Team Leader. Email –Claudia.Turco@emergingfutures.org.uk

We would be grateful if you could complete the Equal Opportunities Form attached along with your Application Form to help monitor the effectiveness of our recruitment practices and assess the success of different advertising methods in attracting applications.

This information is separated from the application and used for statistical purposes only.  It will not be made available to anyone directly involved in the selection process.

If you would like to discuss the role in more detail, please contact Claudia on 07498 371176.


Closing date the closing date for applications is 22nd October 2021.

Anticipated interview dates are to be confirmed