Director of Service Delivery – National

Providing strategic and operational leadership and driving excellence across Emerging Futures

Key Information

Position: Director of Service Delivery
Contract: Full-time
Salary: £74,000–£81,000 per annum
Location:
Home-based with regular national travel across EF sites
Hours per week:
37.5 hours per week
Application Closing Date:
29/05/2026

About Emerging Futures CIC

Emerging Futures began in 2014, born from a belief that recovery is possible for everyone, and that those who have walked that path should lead the way forward.

From modest beginnings, Emerging Futures expanded across the UK, to a growing and diverse team of staff and volunteers, many with lived experience themselves. Offering support to people affected by homelessness and drug and alcohol use, Emerging Futures has helped thousands through housing, coaching and therapeutic programmes.

Using compassion and courage, Emerging Futures believes that recovery is not just a word, it’s a promise that anything is possible. Together, we’re working for a world where everyone has somewhere to live, something to do, and someone to love.

About the role

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

Download Job Description

About you

You will have significant senior operational leadership experience within a large, complex, multi-site organisation as well as substantial supported housing operational experience. You should also have:

  • Strong safeguarding leadership experience, including complex and contextual safeguarding.
  • Experience of managing nationally across dispersed teams and geographies.
  • Proven ability to lead multi-disciplinary teams.
  • Experience of supporting and managing teams and volunteers with lived experience.
  • Demonstrable experience of financial accountability, including occupancy, budgets and operational spend.
  • Proven track record of implementing organisational and cultural change programmes.
  • Experience of leading services supporting people with lived experience and complex needs.

How to apply

To apply for this role, click the ‘apply now’ button and complete our online application form.

Our online application form consists of a set of “getting to know you” questions that are specific to each role. For most of our positions, we also ask that you upload a CV.

Download the job description for a full list of duties, along with a person specification detailing essential and desirable skills.

See below for our step-by-step guide to completing your application, and some useful tips to help you understand what we look for.

Key Dates

Deadline – 29th May 2026
Interview – 11th & 12th June 2026 (full appointment timeline in recruitment pack)

A guide to completing your application

STEP 1

Copy and save the URL at the bottom of the form

So that you can revisit your application at a later date.

STEP 2

Complete your personal details

In order for us to contact you about your application.

STEP 3

Answer our ‘about you’ questions

To help us understand your values, skills and experience.

STEP 4

Upload your CV

Not all roles require a CV. This will not be visible if it is not required.

STEP 5

Complete the declarations

About any adjustments, GDPR, your legal right to work, and DBS checks.

STEP 6

Don’t forget to click ‘submit’

Wait until you see the “application successful” message.

Useful tips

Read these useful tips to help you prepare your application.

Read these useful tips to help you prepare your application.

  • Our job applications are submitted on an online form by clicking the “apply now” button. As with all online webpages, if you lose your internet connection the page can crash, and you risk losing your application.
  • To avoid this happening, we’d advise writing the answers to our ‘getting to know you’ questions offline first, either on your computer or phone. Once you’re happy and ready to submit, you can paste them into the online form. Alternatively, copy the form URL displayed at the bottom of the form by the “submit” button, and use this to revisit your application online later.
  • It’s always worth double checking that your email address and phone number are correct. If there are typos here, we won’t be able to contact you about your application after we have shortlisted to interview.
  • Write your ‘getting to know you’ responses in your own words. Imagine you’re speaking to the person who you hope might hire you. The more we know about the real you, your values, and your experiences the better (so don’t let ChatGPT answer for you!).
  • Read through your responses a few times before you send the final application and correct any spelling errors or add anything you may have missed. We’re not looking for seasoned copywriters, but it shows you’ve taken care over your application.
  • Not all our jobs require you to upload a CV, but if you are asked to, please make sure it’s in a format that we can read. Accepted formats: pdf, doc, jpeg, jpg, png, txt, docx.
  • Once you have submitted your application, wait until you see the “application successful” message. You’ll also receive an email confirming the application has been received, which has a link to complete our Equality and Diversity short survey.

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2026_05 Director of Service Delivery

Application Form

Thank you for your interest in applying for a role at Emerging Futures CIC.

Below is our digital application form. Please complete all fields in the online application form before submitting.

Once submitted, please wait for a confirmation message before closing the page.

Whilst a digital application is preferred, if you would prefer to complete your application via a Microsoft word document, please email recruitment@emergingfutures.org.uk and a member of the team will respond.

*all fields marked with an asterisk are required fields. 

Personal Details

Role Applying For
 

Upload CV & Cover Letter*

Please upload your CV & Cover Letter using the ‘Upload Files’ button below.

Accepted format: pdf, doc, jpeg, jpg, png, txt.

Files should not exceed 50MB.

Adjustments/Arrangements for interview

Data Protection*

Right to work*

DBS / Criminal Record*

Emerging Futures CIC encourages applications from candidates with lived experience of the criminal justice system, and a criminal conviction will not necessarily prevent you from being offered a role; the decision will depend on the type of offence and its relevance to the role.

To discuss any convictions beforehand, contact recruitment@emergingfutures.org.uk. All information will 
be dealt with according to the Emerging Futures Confidentiality Policy.

Declarations*

Submit Application

Thank you for completing the application, click submit and wait for a confirmation
 message before closing the page. You will also receive a confirmation email confirming the application has been received, which has a link to complete our Equality and Diversity short survey.